Home · Analogue of JivoSite and Carrot quest: chat on the site + instant messengers

Analogue of JivoSite and Carrot quest: chat on the site + instant messengers

JivoSite (Zhivosite) and Carrot quest solve neighboring problems: the first is operator online chat on a site with a dozen channels, the second is marketing automation on top of chat. CHBT is a Russian alternative between them: a widget for the site, a lead form, proactive triggers and a general “Conversations” inbox for the site, Telegram, MAX and VKontakte - plus a bot that responds before the operator. Below is what matches, what doesn’t, and who this replacement is suitable for.

What are they looking for when typing “analogue of JivoSite” or “analog of Carrot quest”

JivoSite (aka Jivo, often “Jivosite” in searches) and Carrot quest - different expectations. JivoSite expects online chat on the site with operators, quick answers, correspondence history and connected instant messengers in one window. From Carrot quest - the same plus a marketing layer: tracking site visitors, pop-up windows with A/B tests, email chains based on behavior, segments based on events.

CHBT closes the first part entirely and adds something that is usually not present in a pure live chat - a script bot and an AI agent that processes the request before a person connects. The marketing layer of Carrot quest CHBT does not play, and more on that below.

What matches: widget, lead form, triggers, inbox

Widget for the site. One line <script src="https://app.chbt.io/w.js" data-key="..."> before the closing </body> - the same for Tilda, WordPress, Bitrix and self-written sites. In the “Widget” section, you can set the title, color, position on the right or left, the agent’s name and avatar, and greeting. The installation is discussed in the article about the chat widget on the website.
Lead form. Pre-chat form with fields name / e-mail / telephone and mandatory settings. The “Leave contacts” button inside the chat creates a contact, a deal in the “CRM” and a letter to the owner - for the case when operators are not on site.
Proactive triggers. Message based on time on the page, by URL and when leaving the site (exit intent), with display frequency setting. This is the same class of mechanics as “auto messages” in Jivo and Carrot quest, without a visual popup designer.
Operator inbox. “Conversations” section: all channels in one list, “All”, “Waiting for a response”, “Bot”, “AI” and “Closed” tabs, filter by channel, search by name, ID or note, assigning a conversation to an operator, quick response templates, attachments to widget, sound, browser notifications and Web Push when a tab is closed. Roles Owner / Administrator / Operator in the “Access” section. The account is installed as an application (PWA).
Channels in one window. Telegram, MAX, VKontakte and website - one bot, one script, one inbox.
Working hours and domains. Checkbox of working hours with an offline message, list of allowed domains (*.example.com), files in chat from both sides, typing indicator, JS API chbt('open' | 'close' | 'toggle' | 'identify' | 'mute').

How CHBT is honestly different

List of what Carrot quest or Jivo has and what CHBT does not. Check your requirements before moving.

There are no online visitor maps. CHBT does not show who is currently on the site, on what page and where they came from. The conversation appears in "Conversations" when the visitor wrote or triggered.
E-mail newsletters. The “Mailouts” section works only for bot subscribers in messengers - text with variables, audience by tags, delayed launch. There are no behavioral e-mail chains or letters regarding site events.
A/B-popups no. Triggers show a message in the widget; It is impossible to compare two window options on traffic. The random branch A/B exists only inside the bot script - the “Random branch” action.
Working hours are set by a schedule, not routing. In the widget settings there is a “Scheduled” mode: hours by day of the week, during working hours an operator is connected, outside of it the visitor sees when he will be answered. There is no distribution of chats between operators according to the rules.
No telephony, call back and WhatsApp. Channels - Telegram, MAX, VKontakte and the site and the list are closed: chatbots for WhatsApp and Meta* services in CHBT will be.
There is no ready-made integration with amoCRM. In Bitrix24, events come as a ready-made preset - each one creates a new lead; in amoCRM and other CRMs - through Make, n8n, Albato or your server. Internal kanban "CRM" is included out of the box.
There is no consent checkbox in the pre-chat form. The consent text and a link to the policy are placed in the greeting or first message of the bot.

Comparison by point

Parameter	Carrot quest	JivoSite	CHBT
Website chat	Yes	Yes	Yes, in one line code
Lead form up to chat	Yes	Yes	Pre-chat form + “Leave” button contacts»
Proactive messages	Yes, with A/B and segments	Yes	By time, URL, exit intent; without A/B
Visitors Map online	Yes	Yes	No
E-mail-mailing	Yes	Limited	No
Script bot before operator	Yes	Yes	Yes: “Steps” / “Canvas”, 33 templates, “AI script”
AI agent based on the database knowledge	Yes	Yes	Available on “Basic”+: text base, escalation operator
Messengers	Telegram, WhatsApp, etc.	Many, including WhatsApp	Telegram, MAX, VKontakte
Telephony	—	Yes	No
CRM	Integrations	Own + integration	Kanban “CRM” + “HTTP request”
Price model	By site visitors and modules	By operators	0 / 650 / 1290 ₽ per bot; operators without restrictions on “Basic”+
Product catalog and marketplaces	—	—	Store feed or price file; by site key - orders, reviews, questions, Wildberries also has cards; QR campaigns
Data storage	According to the terms service	According to the terms service	Servers in the Russian Federation

Competitor columns describe well-known opportunities without reference to Plans; conditions change - check their websites.

Where CHBT is stronger for chat on the site

Bot first, operator second. The “Open widget” trigger launches the script: buttons with typical questions, “Data collection” for the phone, the “AI agent” block for the knowledge base, and only then the “Operator” block. The operator receives a conversation with the context already collected. Where to draw the line is discussed in the article about transferring the conversation to the operator.
One price for everything. The widget is included in the free plan along with instant messengers - with the signature “CHBT” and a limit of 30 conversations per month. On “Basic” for 650 ₽ the signature is removed, operators can be added without additional payment - the account does not grow with the team, as when paying for operators.
One script for the site and messengers. A visitor who left the site for Telegram ends up in the same flow and the same inbox.
Data in Russia. Servers in the Russian Federation, personal data operator - owner of the bot.
Catalog and marketplaces. AI seller (from the Basic plan) responds to your products: uploading the store via a link, file or Wildberries seller key. The Wildberries or Ozon key gives a digest of new orders and reviews; The catalog and prices are marked “not verified” before the first download. QR in the insert and template “Buyer Bot” - for marketplace buyers; None of the platforms have chats.

Who is suitable for replacement and who is not?

Suitableis suitable if you have a website on Tilda, WordPress, Bitrix or a self-written one, a team of one to five operators, requests come from the website and from Telegram, and you want the bot to answer typical questions before a human. Especially if you pay for operator spaces or for site visitors, but use the chat and lead form. The difference between chat and form is discussed in the article “Chat or feedback form”.

Not suitableif marketing is based on the behavior of visitors: segments based on pages viewed, pop-ups with A/B tests, e-mail chains based on events - this is the territory of Carrot quest. It is also not suitable for large support departments that need telephony, SLA and WhatsApp - there it is more logical to stay on Jivo.

How to move in the evening

Register, create a bot, open the “Widget” section: title, color, greeting, pre-chat form, working hours, allowed domains.
Remove the old widget code from the site and insert the line CHBT before </body>. Two widgets interfere with each other at the same time.
In “flows” take the template “Support” or “Collection of applications”, add the “Open widget” trigger, check in test chat.
Connect Telegram using token and MAX - requests from instant messengers will go to the same inbox.
Invite operators to “Access”, enable Web Push in “Dialogs”.
Set up one or two proactive triggers—for example, a message on the pricing page after 30 seconds—and watch a week of conversations.

The correspondence history from the old service is not transferred; export it on your side. How CHBT compares with other constructors - in the article about chatbot constructors in Russia, Plans - on the page price.

Put a chat on the site for free - the widget is included in the Free plan, no card is needed.

*Meta is recognized as an extremist organization and is banned in the Russian Federation.

FAQ

How does CHBT differ from JivoSite?
JivoSite - operator chat with telephony, WhatsApp and a large set of channels, payment is for operator seats. CHBT puts a flow bot and an AI knowledge base agent in front of the operator, combines the site, Telegram, MAX and VKontakte in one inbox and charges for the bot, not for the operators. No telephony, WhatsApp or online visitor card.

CHBT shows visitors who are currently on the site?
No. There is no online visitor card: the conversation appears in “Conversations” when a person writes in the widget or a proactive trigger is triggered.

Is it possible to set a chat schedule by the hour?
Yes. In the widget settings, select the “Scheduled” mode and set the hours by day of the week: during working hours, an operator is connected, and outside of it, the visitor sees when they will be answered - for example, “The bot is answering now, the operator is starting from 10:00.”

Are there e-mail newsletters like in Carrot quest?
No. Newsletters in CHBT go to the bot's subscribers in messengers - text with variables, by tags, with delayed launch. There are no letters regarding site events.

How many operators can I connect?
On the free plan - one. On “Basic” (650 ₽ per bot per month) and “Business” (1290 ₽) - without restrictions, through the “Access” section.

Does the widget work on Tilda and WordPress?
Yes, on any site: one line of script before the closing body. There is no need for separate plugins; the list of allowed domains is specified in the “Widget” section.

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