Kindergarten bot: parents get answers, teachers get their hands free

The “Answers from documents” template passes a parent’s question to an AI agent. Its knowledge base takes TXT, MD, CSV, PDF or DOCX — up to 15,000 characters per agent, which is a few pages. Kindergarten regulations on websites are often signed scans, and a scan without a text layer won’t upload: make a summary handbook — routine, fees and recalculation, medical notes, what to bring, adaptation, contacts. If the documents have no answer or the agent isn’t sure, the bot writes “I don’t have an exact answer — I’ll pass your question to a staff member” and moves the conversation to Conversations.

Bots created with the kindergarten, school and club templates work in “AI in Russia” mode from the start. In such a bot, AI agent replies, intent recognition and flow building are handled by Yandex models: Alice AI LLM Flash by default, YandexGPT 5.1 Pro as an option. Requests are processed in Yandex Cloud, Yandex request logging is turned off, and foreign models are not used. The mode restricts the AI agent’s requests to Yandex models but does not by itself guarantee that all processing complies with 152-FZ — the legal grounds are determined by the kindergarten. The mode is turned on and off on the “AI agents” page. An Alice AI LLM Flash reply costs 1 AI credit, the same as the default models outside the mode: on Basic (150 credits) — up to 150 replies a month, on Business (500) — up to 500. YandexGPT 5.1 Pro costs 3 credits per reply. The button menu and “My child won’t come” don’t use credits.

Put only the kindergarten’s public rules into the knowledge base: no lists of children, phone numbers or diagnoses. It helps to ask parents in the greeting not to send medical notes or write diagnoses in the chat.

Announcements. To send an announcement to one group, parents need a group tag: add a “Message” with group buttons to the flow, each leading to “Action” → “Add tag”, for example группа-солнышко (“group-sunshine”). The broadcast is created in Broadcasts → “New broadcast”, with the group tag in the “To” field. Broadcasts go to Telegram, MAX and VK; they don’t reach the website chat.

Consent. Since September 1, 2025, consent to personal data processing in Russia is given separately from other documents, and a parent gives it on behalf of the child. What this looks like in a flow — a separate question naming the operator, the data, the purpose, the term and how to withdraw, with the buttons “I agree” and “No” before any data is collected — is shown in the “Kids’ club and sports class sign-up” template. The button does not confirm that the child’s legal representative tapped it; some kinds of processing may require written consent. Kindergarten announcements — a changed timetable, a meeting, the menu — are usually not advertising; advertising a private kindergarten’s paid clubs needs separate consent naming the sender — the “Consent to the newsletter” template. More about data in a bot — in the article on 152-FZ and chatbots.

Who sees it. Flow notifications reach every operator of the bot — in the open dashboard and as a push notification if the staff member has enabled it. Teachers and the head are invited in the “Access” section from the Basic plan; on Free there is one operator — the owner.