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Shop bot template: a product request from chat
The chat takes an order as a request. You connect payment, stock and delivery with your own tools; we don’t promise an out-of-the-box checkout.
Suitable for: Retail
How it works
What you can customize
- Message texts and buttons
- Fields of the “Data collection” block and format checking
- Tags, notifications and transmission to the operator
- Channels: Telegram, MAX, VKontakte, chat on the website
Sample dialog
What should we add to the request?
A product request without a cart or payment
A “Message” with category buttons → a “Data collection” of the product name into the custom field item → a phone “Data collection” with validation → a “Message” “Request received”. Add “Action → Deal in CRM” titled “Order: {{item}}” — the request appears on the kanban board in the “CRM” section, and the manager moves it through the stages and confirms availability and payment by phone or in the same chat.
What this flow lacks: a cart, a checkout and delivery calculation; the “Message” block in Telegram, MAX and VK sends text and buttons, so products are shown as links to the website. If you connect a catalogue, from the Basic plan you can put the AI seller instead of the manual step: it picks the product and shows cards with the price and availability from the catalogue (with photos in Telegram and the widget). This is not a shop in chat but a quick ordering entry for those who already know what they want. The full picture for retail is on the page chatbot for an online shop.
What to connect alongside
“Action → HTTP request” sends the request with a POST to Make, n8n or your server — and from there to 1C, MoySklad, amoCRM or Google Sheets; an incoming webhook starts the flow from outside. Diagrams are on the integrations page. For marketplaces — the “Buyer bot”: a QR code in the insert, support and reviews, while the “Marketplaces” section sends a summary of new orders and reviews from Wildberries and Ozon.
On the shop website the same flow works via the widget: a proactive message on the product page, a “Leave contacts” button → a contact and a deal in CRM. Channels — Telegram, MAX and VK without separate setup. Open the template in your account.
Frequently asked questions about the template
Can I take payment right in the bot?
Yes, with the “Payment” block: it sends a link to your payment provider — Prodamus, YooKassa or CloudPayments — for the amount set in the block, and after payment continues the flow via the “Paid” exit. This template does not calculate the order total, so usually the manager sends the payment link and marks the payment with a deal stage in “CRM” or a contact tag. A cart with total, delivery and payment is available in the shop in the bot.
Is there an integration with 1C or MoySklad?
Not out of the box. The request is passed by an “HTTP request” action (POST JSON with contact fields and variables) to Make, n8n, Albato or your script, and from there to your accounting system.