Car service booking via messenger: service, car, time, phone

What the template sets up

The trigger is the /start command. A “Message” “Let’s book you into the car service. What needs to be done?” with the buttons “Maintenance”, “Diagnostics”, “Tire service”, “Repair”. Each button leads to its own “Action” that stores the service in the service variable. Then three “Collect data” blocks: car make and model, a convenient day and time as text, and a phone number with format validation — on a mistake the bot asks for a number with the country code. Then an “Action” tags the contact автосервис (“car service”) and sends operators the notification “Car service booking: service, car, time, phone”. The last “Message”: “Thank you! We have recorded your request… The administrator will call you back to confirm the time”.

The request is visible in Conversations (the whole chat), in Contacts (phone, fields with the car and time, tag) and in the owner’s email: a new request email is sent when the first phone number is saved.

What the template does not include

This is not an online schedule. The bot does not show free slots or bays, does not reserve time in a schedule and does not calculate the cost of work. The client writes “Saturday, morning”, the administrator calls and offers a specific time — the “Appointment requests” template works the same way. If the service keeps bookings in YCLIENTS, the “YCLIENTS booking” block shows free time from online booking and creates a booking in the journal — how to connect; other booking systems are not supported.

What to adjust for your service

• Service buttons. Rename them to match your price list: “Oil change”, “Wheel alignment”, “Body repair”. A new button is one more output and an “Action” with its name. VK allows no more than 10 buttons in one message.
• Handoff to the administrator. After the thank-you message you can add an “Operator” block — the conversation will join the Conversations queue, and the administrator will reply in the chat, not only by phone.
• After the visit. Collect service ratings with the “Review collection” template, and remind people about the seasonal tire change with a broadcast by the автосервис tag on the Basic plan. You can only remind those who have already written to the bot.

The full setup for a service station — on the chatbot for a car service page. The flow works in Telegram, MAX, VK and the website widget; the Free plan includes 30 conversations per month and one operator. Open the template in your account.