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Welcome and menu

Start here: a greeting on /start, “Services” and “Contact us” buttons, handoff to a team member.

Hello! Choose a section:Contact usPassing the conversation to a team member — write your question here, and we will reply in this chat.
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Autoresponder FAQ

Topics as buttons and answers to the words “price”, “hours”, “where are you”; no answer — “Call a person”.

How much is a haircut?Prices: women’s haircut — from 1,500 ₽, colouring — from 3,000 ₽.Any other questions? Choose another topic or call a person.
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Review collection

A 1–5 rating and a comment after the visit; the bot passes ratings of 1–3 to a person right away.

How was your visit? Rate it from 1 to 5.2A few words: what did you like or what went wrong?
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Customer survey (NPS)

Would you recommend us? A rating with three buttons goes to the customer card; totals in Survey answers, and a 0–6 score goes to a person.

surveyHow likely are you to recommend us to a friend or colleague?7–8 — probably yes
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Support

A topic menu with buttons — delivery, payment, returns — and “Call a person” in one tap.

Choose a topic. Didn’t find the answer — tap “Call a person”.ReturnsReturns: 14 days from receipt, the request form is on the website in the “Returns” section.
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Answers from documents (AI)

An AI agent answers questions from your documents; if the documents have no answer, it hands the question to a team member.

Hello! I answer questions from our documents — rules, schedules, prices.Until what time is the group open on Friday?According to the internal rules, groups are open until 18:00 on Friday.
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Telegram commands

/start and /menu open the menu, /help lists commands, /contacts shows contacts; an unknown command gets a hint.

/helpBot commands: /menu — menu, /contacts — contacts, /help — list of commands, /start — start over/price
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Kindergarten parent assistant

Daily routine, fees, illness and medical notes by button; “My child won’t come” sends the name and dates straight to the teacher.

Hello! This is the kindergarten bot. I’ll answer common questions and pass your message to the teacher.My child won’t comeWhat is your child’s name and group? For example: Masha Ivanova, “Sunshine”
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School certificates and timetable

Certificate requests to the school office, bell schedule, first-grade admission and clubs — no AI, for MAX and VK.

Hello! This is the school bot. Here you can order a certificate and check the timetable.Order a certificateWhich certificate do you need?
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