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Kindergarten bot for parents: answers, illness and “my child won’t come”
Parents choose a topic by button — daily routine and address, fees, illness and medical notes — and get an answer based on your kindergarten’s rules. The “My child won’t come” button or the words «не придёт» (“won’t come”) and «заболел» (“got sick”) ask for the name, group and dates, and the message reaches the teachers as a notification right away. Anything else goes to “Call a person”. Works on any plan, no AI needed.
Suitable for: Kindergartens, Private kindergartens, Nurseries, Early development centers
How it works
What you can customize
- Message texts and buttons
- Fields of the “Data collection” block and format checking
- Tags, notifications and transmission to the operator
- Channels: Telegram, MAX, VKontakte, chat on the website
Sample dialog
Hello! This is the kindergarten bot. I’ll answer common questions and pass your message to the teacher.
My child won’t come
What is your child’s name and group? For example: Masha Ivanova, “Sunshine”
Misha Petrov, “Little Star”
From which date to which date will your child be absent, and why? For example: November 3 to 7, sick
What the template sets up
Two triggers. The “/start command” sends a greeting and a menu: “Routine and address”, “Fees”, “Illness and medical notes”, “My child won’t come”, “Call a person”. The first three buttons answer with placeholder texts — fill in your kindergarten’s rules. After an answer the bot asks “Any more questions?” with the buttons “Another topic” and “Call a person”; text typed instead of tapping a button gets the same question, not silence.
“My child won’t come” is two “Data collection” blocks: the child’s name and group, then the dates and reason. An “Action” tags the contact отсутствие (“absence”) and sends operators the notification “Child won’t come: name — dates”. The parent sees “Thank you, we’ve told the teacher”. The second trigger is “Keywords” «не придёт», «заболел» (“won’t come”, “got sick”) in “Contains word” mode: parents don’t need to look for the button, they can just write.
Who gets parents’ messages
A flow notification reaches every operator of the bot: in the open dashboard and as a push notification if the staff member has enabled push. On the free plan there is one operator — the owner. Teachers and the administrator are invited in the “Access” section from the Basic plan — 650 ₽/month per bot. “Call a person” moves the conversation to Conversations: the staff member replies in the same chat where the parent wrote — in MAX, VK, Telegram or the website chat. While a staff member has the conversation, the bot stays silent; when done, click “Return to bot”.
Announcements to all parents are sent as broadcasts by tag in the “Broadcasts” section from Basic: text only and only to those who have already written to the bot. The bot doesn’t replace the group chat — it takes over the private questions that otherwise reach the teacher all day long.
Public or private kindergarten
For official communication with parents we recommend MAX, VK and the website chat to public and municipal kindergartens: when providing public services and performing a state assignment, the law restricts the use of foreign messengers for transferring citizens’ personal data (Part 8 of Art. 10 of 149-FZ), and a parent’s messenger ID may also be personal data. More on the kindergarten bot page. A private kindergarten can add Telegram too. CHBT’s main servers and database are located in Russia (Moscow); Telegram messages pass through our node abroad. A bot created with this template works in “AI in Russia” mode from the start: if you add an AI agent later, Yandex models in Yandex Cloud will answer — Alice AI LLM Flash for 1 credit or YandexGPT 5.1 Pro for 3 — and foreign models are not used in this bot. The mode only restricts the choice of models and does not by itself guarantee that data processing complies with 152-FZ. It is switched on the “AI agents” page.
Free-form answers based on the kindergarten’s regulations, contract and rules — the “Answers from documents” template with an AI agent. Open the template in the dashboard.
Frequently asked questions about the template
Does the template need AI?
No. The menu, answers and “My child won’t come” work on any plan, including the free one: 30 conversations per month and one operator. An AI agent that answers from the kindergarten’s documents is a separate template, from the Basic plan.
How does the teacher find out that a child won’t come?
The bot sends a notification to every operator of the bot: “Child won’t come: name, group — dates and reason”. Invite teachers in the “Access” section — available from the Basic plan.
Can I send an announcement to all parents?
Yes, as a broadcast by tag from the Basic plan — text only and only to those who have already written to the bot. Invite parents with a link or a QR code to the bot.