Home · JivoSite alternative: website chat with a bot, priced per bot
JivoSite alternative: website chat with a bot, priced per bot
JivoSite (Jivo, “Zhivosite”) is an operator live chat: a website widget, messengers, telephony, and a fee for every operator. CHBT solves the same “answer the site visitor” task differently: a bot or AI agent answers first, an operator joins in the same window, and you pay per bot, not per operator seat. Below are both services’ prices in rubles, what matches, what we lack and who benefits from switching.
JivoSite and CHBT pricing: per operator vs per bot
The main difference is the pricing model. Jivo charges by the number of operators who talk to customers. CHBT charges per bot: on “Basic” and “Business” you can have as many operators as you like, and the bill does not grow with the team.
| Jivo version | Price per operator per month | What it adds |
|---|---|---|
| Starter | 0 ₽ | Website chat, MAX, Telegram, VK, Viber, email, callback; up to 2 operators, chats kept for 2 months |
| Basic | 742 ₽ when paying for 2 years (about 989 ₽ monthly) | Proactive invitations, reply templates, Jivo CRM, spam protection |
| Professional | 1,342 ₽ when paying for 2 years (about 1,789 ₽ monthly) | Telephony, WhatsApp integration, chat rescue |
| Enterprise | from 3,142 ₽ when paying for 2 years | Chat routing, video calls, Mobile SDK, Chat API |
On top of that, Jivo sells paid modules: AI assistant 1,606 ₽ per month, AI operator 11,041 ₽ per month (2,000 chats), WhatsApp by Jivo 2,711 ₽ per month, video calls 2,125 ₽ per operator — all billed yearly. Prepayment discounts: 5% for 3 months, 15% for a year, 25% for 2 years.
| CHBT plan | Price per bot per month | What is included |
|---|---|---|
| Free | 0 ₽, forever | 1 bot, 30 dialogs per month, all channels — website, Telegram, MAX, VK; 1 operator; “CHBT” label in the widget |
| Basic | 650 ₽ | Unlimited dialogs, unlimited operators, AI agent (150 credits), broadcasts, “Mail” channel, unbranded widget |
| Business | 1,290 ₽ | Everything in Basic, 500 AI credits |
Example. Three operators on Jivo Basic cost about 2,968 ₽ per month paid monthly, or 2,226 ₽ per month when paying for 2 years up front. In CHBT the same three operators on “Basic” cost 650 ₽ per month per bot, with no prepayment.
Jivo prices are from jivo.ru/pricing as of November 2, 2026; the monthly price is derived from the 25% two-year discount. Terms change — check their website. CHBT plans are on the pricing page.
What matches Jivo
- A website widget in one line.
<script src="https://app.chbt.io/w.js" data-key="...">before</body>— the same for Tilda, WordPress, Bitrix and custom sites. Title, color, position, operator name and avatar, greeting — in the “Widget” section. Step by step — in the installation guide. - Proactive invitations. Proactive triggers: a message after N seconds on a page, on a specific URL and on exit intent, with a display frequency limit.
- Visitors online. The “On site” tab in “Dialogs”: who is on pages with the chat right now, which page, where they came from, how long they have been on the site — and you can write first.
- Offline form and working hours. “On schedule” mode by day of the week; outside working hours the visitor sees when they will get a reply, and the pre-chat form and the “Leave contacts” button collect name, phone and email — the contact goes to “CRM” and the owner gets an email.
- Operators and inbox. Website, Telegram, MAX, VK and email in one “Dialogs” inbox: assigning to an operator, distribution by load, quick reply templates, files, 1–5 dialog rating, Web Push when the tab is closed. Roles Owner / Admin / Operator.
- Built-in CRM. A “CRM” kanban with deals from chat; leads go to Bitrix24 with a ready-made preset.
What CHBT lacks — check before switching
- Telephony, callback and video calls. If calls go through Jivo, you will have to keep them in another service.
- WhatsApp, Viber and Avito. CHBT channels are website, Telegram, MAX, VK and email, and the list is closed: we do not connect WhatsApp or Meta* services.
- A ready-made amoCRM integration. Only via the “HTTP request” action and Make, n8n, Albato or your own server.
- Routing by department and skill. Chats are distributed by load among online operators; there are no “this question goes to that department” rules.
- Chat for mobile apps (SDK) and migration of old conversations — export your Jivo history on your side.
Where CHBT is stronger
- The bot answers before the operator. The “Widget opened” trigger starts a flow: buttons with frequent questions, phone collection, an AI agent on your knowledge base — and only then the “Operator” block with the context already collected. Leads are not lost at night or on weekends. Where to draw the line — in the article on handing a dialog to an operator.
- AI agent included in the plan. On “Basic” — 150 AI credits per month without a separate module: a text knowledge base, model choice, handoff to a human on the words “operator” or when unsure.
- One flow for the website and messengers. A visitor who left the site for Telegram or MAX lands in the same flow and the same inbox. Flows are built in “Steps” or on the “Canvas”, “AI script” writes a draft, ready-made templates open with one button.
- Product catalog in chat. The AI seller answers with your prices and stock from a store feed link or a file.
- Data in Russia. Servers in Russia.
Who benefits from switching and who does not
It pays off if you have one website and one to ten operators, requests come from the site and from Telegram or MAX, and you pay for operator seats while using the chat and the lead form. Especially if questions repeat and a bot can handle them.
It does not pay off if your support relies on telephony, WhatsApp or Avito, or you need routing by department or chat inside a mobile app — these are Jivo’s strengths, stay with it. If you are looking not just for a chat but for marketing automation with pop-ups and email chains, see the comparison with Carrot quest.
How to switch from Jivo in an evening
- Sign up, create a bot and open the “Widget” section: title, color, greeting, pre-chat form, working hours, allowed domains.
- Remove the Jivo widget code from the site and paste the CHBT line before
</body>: two chats on one page get in each other’s way. - Move your operators’ reply templates into the quick replies in “Dialogs”.
- In “Flows”, take the “Support” or “Collection of applications” template, add the “Widget opened” trigger and check it in the test chat.
- Connect Telegram, MAX or VK — requests will land in the same inbox.
- Invite operators in the “Access” section and turn on Web Push in “Dialogs”.
Put a chat on your site for free — the widget is included in the free plan, no card needed. Other comparisons — in the article on chatbot builders in Russia.
*Meta is recognized as an extremist organization and is banned in Russia.
FAQ
How much does JivoSite cost in 2026?
According to jivo.ru as of November 2, 2026: the Starter version is free (up to 2 operators), Basic is 742 ₽, Professional is 1,342 ₽, Enterprise is from 3,142 ₽ per operator per month when paying for 2 years. Paying monthly costs about a third more; WhatsApp, the AI assistant and video calls are paid add-on modules.
Why is CHBT cheaper than Jivo?
CHBT charges per bot, not per operator: 650 ₽ per month on “Basic” with any number of operators. In Jivo each operator is paid for separately, so the gap grows with the team. The bot and the AI agent are included in the CHBT plan.
Does CHBT have a free version like Jivo Starter?
Yes, the “Free” plan with no time limit: 1 bot, 30 dialogs per month, all channels — website, Telegram, MAX and VK, one operator, a “CHBT” label in the widget. No card needed.
Can I move my chat history from Jivo?
No, dialog history is not transferred — export it in Jivo on your side. Settings are moved manually: greeting texts, reply templates, working hours.
What does CHBT lack compared to Jivo?
Telephony and callback, video calls, WhatsApp, Viber and Avito, routing by department, a ready-made amoCRM integration and an SDK for mobile apps.
Does the CHBT widget work on Tilda, WordPress and Bitrix?
Yes, on any site: one script line before the closing body tag, no plugin needed.
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