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A blog about chatbots for business — page 4
How to create a bot in Telegram and MAX, why a bot doesn’t reply, bookings and requests in messengers — articles next to the product.
Bot script: conversation map, branches, dead ends and access to the operator
How to write a script for a chatbot without dead ends: a goal, a conversation map, triggers, branches with buttons and conditions, button texts, the “Operator” block and a test in the CHBT editor.
Read →Comments in the Telegram channel: how to enable and how to collect leads
Step by step: discussion group, linking to a channel, admin roles and moderation, spam protection, Telegram limits, disconnection. How to collect leads from comments in a bot's PM.
Read →Lead, lead magnet, qualification: dictionary using the example of one bot
What is a lead, lead magnet, qualification, segment, tag, funnel and conversion - in simple words using the example of the pottery studio bot and CHBT script blocks.
Read →Tags as a segmentation system: how to mark a bot’s base and what it gives
Segmentation of the bot base by tags: naming rules, autotags from the script and by source (deep link, QR, channel), filter in “Contacts”, mailing by tag and CSV export.
Read →A VK Community Bot: From Connection to Your First Flow
How to create a VK chatbot without code: what to enable in your community, one-click or key-based connection, your first flow, buttons and VK specifics.
Read →How an AI chatbot uses a knowledge base
How the AI agent CHBT builds a response: knowledge base, communication rules, conversation history and restrictions. What to check before launch and how credit consumption is calculated.
Read →MAX or Telegram: where to launch a bot for clients - 8 points
MAX and Telegram for a business bot on eight points: audience, client login, buttons, broadcasts and first message, deep links, moderation, risks. There is no need to select in CHBT.
Read →Transfer of subscribers from Instagram* to Telegram and MAX through a bot
How to transfer an audience from Instagram* to Telegram or MAX via the CHBT bot: link in the header, deep link with payload, material and tag, bot with catalog, database for broadcasts, QR.
Read →First line of support on an AI agent: what to trust and what to the operator
Support on an AI agent: what to give to the neural network, what to prohibit (money, complaints, personal data), three escalation rules, the “Support” template, the share of closed ones without an operator.
Read →How much does a chatbot cost: designer, freelancer or studio - three calculations
Chatbot economics based on three tasks: salon requests, store support, AI consultant. Designer for 0/650/1290 ₽ per month versus freelancer and studio, hidden costs.
Read →Service notifications via MAX bot: the “he wrote first” rule
Notifications to clients in MAX through the bot CHBT: why the bot writes only to those who wrote first, how to collect a database with a deep link and QR, appointment reminder and order status.
Read →What a bot can do for a Telegram channel: leads, lead magnet, segments
What a bot in private messages does for a channel: a lead magnet from a post link, requests, FAQ, segments via deep links, broadcasts. What it doesn’t do: posting, comments.
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