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A blog about chatbots for business — page 3
How to create a bot in Telegram and MAX, why a bot doesn’t reply, bookings and requests in messengers — articles next to the product.
Telegram for business: channel, bot, chat - where to start
The roles of the channel, bot and chat in Telegram for business: where to start for three types of companies, what to automate first, the combination of channel → bot through deep links and budget.
Read →Trigger chains in the bot: pause, condition, tag - reheating and upsells
Triggered broadcasts inside the CHBT script from the “Pause”, “Condition” and “Action” blocks: warm-up after the lead magnet, lead reminder, upsell. Timings and restrictions.
Read →Autoresponder in Telegram without Premium: bot in touch while you are offline
How to build a Telegram bot in CHBT that responds during non-working hours: time condition, keywords, essence of the question and transfer to the operator in the morning. Without Telegram Business.
Read →Auto funnel without mysticism: a chain of 5 blocks and what to measure in it
Auto funnel at the block level: “Message” → “Data collection” → “Pause” → “Condition” by tag → offer or “Operator”. What is warm-up and what five numbers to measure in CHBT.
Read →How a bot affects conversion: 6 mechanics and how to measure the effect
Six mechanics through which the bot changes conversion: instant response, buttons instead of forms, qualification, reminder, mailing by tag, operator. Metering: tags and A/B.
Read →Code word in the Telegram, MAX and VK bot: material on the keyword
Code word in the bot’s personal messages: trigger “Keyword” (exactly, contains, regex), issuing material with a link, contact tag, traps with typos.
Read →Leads from a chatbot in CRM: funnel CHBT or webhook in amoCRM and Bitrix24
Request from the bot to the manager: kanban “CRM” in CHBT with the action “Transaction in CRM”, lead in Bitrix24 or transfer to amoCRM via “HTTP request” and Make/n8n. JSON and restrictions.
Read →PEER_ID_INVALID and “bot cannot write first”: reasons and workaround
Telegram Bot API errors - PEER_ID_INVALID, chat not found, can't initiate conversation, bot was blocked: what are the differences and what to do. Base via /start and deep links.
Read →Reactivation of a “sleeping” database via a bot: segment, three messages, metrics
How to bring back “sleeping” bot subscribers: segment by tags, mailing with a keyword, “Pause + Condition” script for respondents, delivery metrics, responses and deals.
Read →10 errors in bot scripts that we find during audits
Ten mistakes when creating chatbots from real audits: dead ends without buttons, phone number in the first message, no access to the operator, no input validation. How to fix CHBT.
Read →Free chatbot designer: what do you get for 0 ₽ and where will you end up?
What is included in the free plan CHBT: one bot, 30 conversations per month, Telegram, MAX, VK and a widget with a signature. How is the limit calculated and when is it time to upgrade to Basic for 650 ₽.
Read →Where the bot ends and the person begins: transferring the conversation to the operator
Chatbot or operator: which questions should be given to the script and AI, which ones to a human. “Operator” block, trigger words, AI agent escalation, “Conversations”, notifications and return to the bot.
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