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Home · Blog · How to make a poll in MAX: group chat and channel

How to make a poll in MAX: group chat and channel

· Command CHBT · MAX, Polls

Polls arrived in MAX in 2026: in group chats in spring and in channels in October. A poll is created through the paperclip, like a photo or file. Below: where it works, what settings it has and what it can’t do. At the end: when you need a bot instead of a built-in poll.

Where you can create a poll

A poll can be created in a group chat and in a channel. In a channel, admins and moderators publish it; in a group chat, members do.

You can create a channel poll in the Android app, the desktop version and the web version web.max.ru. On iPhone, a channel poll is created through the mobile web version. You can vote from any device.

How to create a poll

  1. Open the chat or channel and tap the paperclip in the bottom left.
  2. Choose Poll.
  3. Write the question and answer options. You can add a cover if you like.
  4. Choose the settings.
  5. Tap Create.

Settings and ending a poll

  • Multiple options. A person can choose more than one answer.
  • Vote changes allowed. The poll creator decides.
  • Show participants. In a group chat: if you clear this checkbox, the poll is anonymous. In a channel, subscribers’ votes are anonymous — only the count is visible.

To end the vote, open the results and tap End poll. In a channel, the creator or an admin with the right permissions can do this.

Polls that work in channels and chats

  • Choosing a topic or format. “What should we cover next week?” — several options, subscribers choose themselves.
  • A convenient time. “When should we hold the meetup?” — with multiple answers and vote changes allowed.
  • Opinion on a new product. In a channel, votes are anonymous, so people answer more honestly.

A short poll gets more votes: one question and a few clear options.

What the built-in poll can’t do

  • There’s no quiz mode with a correct answer.
  • A published poll can’t be edited — only deleted and created again.
  • One question: the next question doesn’t depend on the answer.
  • Answers don’t reach a customer card or CRM, and in a channel you don’t know who voted.
  • MAX bots don’t send polls: the MAX for Business platform API has no such message type.

When you need a bot

If you need to learn a specific customer’s opinion and save it, a bot will do: it asks questions in private messages with buttons, branches depend on the answer, and each answer is saved to the customer card. Since polls aren’t available to MAX bots, the bot surveys people with regular messages with buttons.

In CHBT, the Customer survey (NPS) and Customer questionnaire templates work this way: a summary by option is in Survey answers, and all answers are in the CSV export. A channel post can lead to the bot with a link carrying a start parameter. Learn more on the survey bot page and in the section on MAX bots.

Survey botBot constructor MAXHow to create a poll in TelegramHow to create a poll in VKHow to create a poll in Sferum

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