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How to connect channels, build a flow, and what to do if the bot is silent. Search for an answer or choose a section.
Popular searches: Connect TelegramThe bot in MAX is silentYCLIENTS bookingWebsite chat
New October 21, 2026 · Shop in your botConnecting channels
Token, event URL, and the first test from your phone.
- TelegramToken from @BotFather, “Channels”, /start test
- Where to get a Telegram tokenBotFather, copying, and replacing the token
- MAXA bot from MAX for Business, channel status
- VKIn one click via VK or with a community key
- Chat on the siteCode before </body>: Tilda, WordPress, Bitrix, Wix
- MailIMAP and SMTP: customer emails in “Conversations”
Bot doesn't respond
Checklists by channel: from a disabled flow to the plan limit.
Flows
Blocks, branches, and variables — and where to start.
Integrations and booking
YCLIENTS, webhooks and API: the bot works together with your systems.
AI and products
AI agent based on a knowledge base, product catalog, and AI sales assistant.
- AI agentAnswers to customers from your knowledge base
- Knowledge base for AI agentWhat to upload so the bot answers accurately
- AI-powered first-line supportWhen to use AI and when an operator
- Product catalogYML feed, Google Merchant, CSV, and files
- Chatbot for WildberriesSeller API key, categories and limits
- AI sales assistantProduct recommendations for shoppers from the catalog
- Shop in your botStorefront, cart, delivery and payments to your account
plans and payment
What the Free plan includes and when you need Basic.
Didn't find the answer?
Contact support and we'll help you set things up. Walkthroughs with examples are in the blog, new features are in “Updates”.