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Avito auto-reply: answer buyers in seconds and FAQ by numbers
A buyer writes in the listing chat and the bot replies at once: greets them, names the listing and offers frequent questions as a list. Avito has no buttons, so options come with numbers and the buyer replies with a number or the option text. The answers are drafts — put in your own; the price comes from the listing. «Позвать человека» hands the chat to the seller in Conversations. The bot replies only in chats where the buyer wrote first: Avito does not let you message first. You need the Avito channel and an Avito subscription with API access.
Suitable for: Avito sellers, Shops, Services, Real estate and cars
How it works
What you can customize
- Message texts and buttons
- Fields of the “Data collection” block and format checking
- Tags, notifications and transmission to the operator
- Channels: Telegram, MAX, VKontakte, chat on the website
Sample dialog
Hello, is it still for sale?
Hello! Thanks for your interest in «Велосипед Stels Navigator 500». I'm the seller's assistant: I'll answer frequent questions, and the seller will join as soon as they can.
What are you interested in? 1. Price and bargaining 2. Delivery 3. Availability 4. Where to see it 5. Call a person
2
We ship with Avito Delivery and by courier across the city.
Frequently asked questions about the template
Can the bot message a buyer first?
No. Avito only allows replies in chats where the buyer wrote first, so there are no broadcasts on Avito.
Why numbers instead of buttons?
Avito messenger has no buttons. The bot sends options as a list, and the buyer replies with a number or the option text — this works like a button press.
What do I need to connect?
The Avito channel in CHBT and an Avito subscription with API access: «Максимальный» for goods and jobs, «Расширенный» or «Максимальный» for services. Without it Avito does not give services access to messages.