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Meter readings via a bot: cold and hot water in the resident card
The resident taps “Передать показания” (submit readings) or writes “показания”, gives an account number or address and the cold and hot water readings. The answers are saved to the “Лицевой счёт”, “ХВС” and “ГВС” card fields — you see them in Contacts → Survey answers and in the CSV export, where every field is a separate column. Staff get a notification. A monthly reminder is a broadcast to the “показания” tag, from the Basic plan.
Suitable for: Property management companies, Homeowners’ associations and housing co-ops, Utility providers
How it works
What you can customize
- Message texts and buttons
- Fields of the “Data collection” block and format checking
- Tags, notifications and transmission to the operator
- Channels: Telegram, MAX, VKontakte, chat on the website
Sample dialog
показания
Account number or address: street, building, flat
1002345
Cold water (ХВС) — the reading in digits, for example: 00123,45
00412
Frequently asked questions about the template
Where can I see all readings?
In Contacts → Survey answers by the “ХВС” and “ГВС” fields and in the CSV export from Contacts, where every field is a separate column. Every reading also comes as a notification to staff.
How do I remind residents to submit readings?
With a broadcast to the “показания” tag in Broadcasts, from the Basic plan: it can be scheduled for a date. A broadcast goes only to people who have already messaged the bot, and only as text.
Can I add electricity or heating?
Yes: add one more “Data collection” block with its own field, for example “Электричество”, and put the variable into the notification.