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Reception booking via a bot: who, time, phone
The person picks who they need to see, agrees to data processing, writes their full name, a convenient day and time in their own words and phone. A deal “Reception: who — full name” appears in CRM, staff get a notification, call back and confirm the time. This is not a calendar: the bot does not show free slots.
Suitable for: Administrations, Public service centres and institutions, Legal consultations, Reception offices
How it works
What you can customize
- Message texts and buttons
- Fields of the “Data collection” block and format checking
- Tags, notifications and transmission to the operator
- Channels: Telegram, MAX, VKontakte, chat on the website
Sample dialog
Hello! We will book you a reception. Who do you need to see?
Lawyer
To book your reception, [organization name] will process personal data… Do you agree?
I agree
Surname, first name and patronymic
Frequently asked questions about the template
Does the bot show free time slots?
No. This is not a calendar: the person writes a convenient time in their own words, a staff member calls back and confirms.
Is consent needed?
Consent to personal data processing is asked in a separate message before the name and phone: on “No” no data is collected, the “согласие-пдн” tag is set only for those who tapped “Agree”, and “отозвать согласие” passes the request to a staff member. Put your organization name and a link to your policy into the message.