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Chatbot for a property management company: resident requests to the dispatcher
The resident picks what happened — a leak or emergency, electricity, lift, yard and cleaning, or other — and writes the address, a description and a phone number. A deal “Request: type, address” appears in CRM, and dispatchers get a notification with the phone number. For a leak or emergency the bot first gives the emergency service number: a bot does not replace a phone call when water is pouring or there is a smell of gas. The words “заявка”, “авария”, “протечка” (request, emergency, leak) open the menu from anywhere. Works on any plan, without AI.
Suitable for: Property management companies, Homeowners’ associations and housing co-ops, Emergency dispatch services
How it works
What you can customize
- Message texts and buttons
- Fields of the “Data collection” block and format checking
- Tags, notifications and transmission to the operator
- Channels: Telegram, MAX, VKontakte, chat on the website
Sample dialog
Hello! This is the property management company’s bot. We will take your request and pass it to the dispatcher. What happened?
Lift
Address: street, building, entrance and flat
5 Lenina St, entrance 2, flat 41
Describe what happened and where. For example: water is dripping from the bathroom ceiling
Frequently asked questions about the template
Does the bot replace the emergency service?
No. For a leak or emergency the bot first gives the number of the emergency dispatch service and the gas service 104, and only then takes the request. Put your own number into the “Emergency service” message.
Where do requests go?
To CRM as a deal “Request: type, address” at the “New” stage, and as a notification to all bot operators. The address and description are saved in the resident’s card.
How much does it cost?
The template works on any plan, including the free one: 30 conversations a month and one operator. Staff in “Access” and broadcasts — from the Basic plan, 650 ₽ per bot per month.