Chatbot for education: a bot administrator for parents

A kindergarten’s main pain: the teacher spends all day answering the same private questions — when the fee is due, after how many days a medical note is needed, until what time children are accepted in the morning. The “Kindergarten parent assistant” template answers them by button, and “My child won’t come” — by button or the words «заболел», «не придёт» (“got sick”, “won’t come”) — collects the name, group and dates and sends the teachers a notification. Free-form questions about the kindergarten’s regulations and contract — an AI agent from the Basic plan. Full breakdown on the kindergarten bot page.

A school bot works alongside Sferum, not instead of it: class chats stay there, while the bot takes certificate requests in a private dialog and answers about the bell schedule, first-grade admission and school clubs. The “School certificates and timetable” template works without AI. First-grade applications are filed via Gosuslugi, the state services portal — the bot gives the procedure and a link. More on the school chatbot page.

Parents ask about entrance auditions, the timetable for the main subject and music theory, fees and concerts. Auditions and open days — the “Event registration” template: name, contact and a place on the list. A private studio can use “Kids’ club and sports class sign-up” with activities like “Piano”, “Vocals”, “Painting”. A public children’s art school — MAX, VK and the website.

For children’s sports classes — “Kids’ club and sports class sign-up”: sport by button, parental consent, the child’s age as a number and phone; the coach gets a notification. After 3 days the bot asks how the trial went. A cancelled training or competition — a broadcast to the group by tag from Basic. Adult fitness and gyms — on the fitness club bot page.

For an offline language school the bot signs people up for a trial lesson and asks about age and level — add a “Message” with level buttons to the sign-up template. If the school keeps its timetable in YCLIENTS, the “YCLIENTS booking” block shows free time and creates a booking in the journal. Online courses with nurturing before purchase — on the online school bot page.

A private center loses parents between the request and payment: nobody called back, reminded or offered a group. The sign-up template closes that gap — a request with a CRM deal, a notification to the administrator, a follow-up after the trial and a handoff to a staff member. The “Payment” block accepts membership payment in the bot: a link to your payment provider — Prodamus, YooKassa or CloudPayments — and after payment the flow continues via the “Paid” output, with the money going to your account. Public creativity centers — answers to questions and event registration in MAX and VK; the bot doesn’t replace payment and sign-up via the regional Navigator portal.

For an independent specialist the bot answers while they are in a lesson: price, format, free days — by button; sign-up for the first lesson — with the sign-up template or “Trial lesson requests”. A parent’s personal question to the specialist — the “Call a person” button: the conversation moves to Conversations, no need to hand out a personal number.

Channels. When providing public and municipal services and performing a state assignment, the law restricts the use of foreign messengers for transferring citizens’ personal data and payment information (Part 8 of Article 10 of Federal Law 149-FZ). A parent’s messenger ID may also be personal data. So for official communication with parents we recommend MAX to public institutions — the bot works via the MAX for Business platform API — as well as VK and the website chat. In its letter No. VZh-2122/15 of October 28, 2025, the Ministry of Education gives examples of Russian services that can be used for communication with participants in educational relations: VK, Odnoklassniki, RUTUBE, MAX. Private ones add Telegram. One flow answers in every connected channel.

Data. CHBT’s main servers and database are located in Russia (Moscow). Communication channels use their platforms’ infrastructure, and Telegram messages pass through our node abroad. A bot created with the kindergarten, school or club templates works in “AI in Russia” mode from the start: AI agent replies, intent recognition and flow building are handled by Yandex models — Alice AI LLM Flash by default, YandexGPT 5.1 Pro as an option; requests are processed in Yandex Cloud, Yandex request logging is turned off, and foreign models are not used in such a bot. The mode restricts the AI agent’s requests to Yandex models but does not by itself guarantee that all processing complies with 152-FZ — the legal grounds are determined by the institution. The mode is switched on the “AI agents” page. An Alice AI LLM Flash reply costs 1 AI credit, the same as the default models outside the mode: on Basic (150 credits) — up to 150 replies a month, on Business (500) — up to 500. YandexGPT 5.1 Pro costs 3 credits per reply. The menu and sign-up don’t use credits.

Consent. Since September 1, 2025, consent to personal data processing in Russia is given separately from other documents, and a parent gives it on behalf of the child. The sign-up template asks for it as a separate question before the name, age and phone: it names the operator, the data, the purpose, the term and how to withdraw, and adds the tag согласие-пдн (“data consent”) only for those who tapped “I agree”; on “No” the child’s data is not collected. The tap is saved in the conversation history but does not confirm that the child’s legal representative tapped it, and some kinds of processing may require written consent. Informational messages — a changed timetable, a meeting, the menu — are usually not advertising; advertising paid clubs and promotions needs separate consent naming the sender — the “Consent to the newsletter” template. More in the article on 152-FZ and chatbots.